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When something does not work
A short checklist for failed generation, blocked posting, or missing results.
Here’s how
- Open Notifications and the affected saved job, project, or Calendar post. Read the specific message.
- Check Billing for subscription access and credits, then Social Accounts for a reconnection warning.
- Check your source URL, media format, destination settings, and required rights or publishing consent.
- Retry only when the feature offers a safe retry. If status is uncertain, inspect existing output or the destination before creating a replacement.
Common situations
A read-only workspace needs its subscription restored, even if credits remain. A media-provider problem may require waiting or choosing a different authorized source; adding credits alone will not repair it.
For TikTok, wait for account settings and choose an offered privacy level. A private-only option is not a public-posting confirmation. For other platforms, check the formats supported by the selected destination.
If a page fails after a new release, reload once and sign in again if asked. Your saved work stays separate from the browser session. Do not repeatedly press a paid generation or publication action.
Still need help?
Contact support using the link below with the feature, approximate time, and visible error. Do not include secrets or sensitive customer data. Existing provider limitations and processing delays cannot be solved by guaranteeing a success time.
Your saved workspace is one click away. Sign in if prompted.